Where to write:

Member Services
1966 Greenspring Drive, Suite 100
Timonium, MD 21093

Where to send Premium Billing Forms:

Electronic Fund Transfer (EFT) Forms:
Attention Premium Billing
University of Maryland Health Advantage, Inc.
1966 Greenspring Drive, Suite 100
Timonium, MD  20193

Social Security Administration/Railroad
Retirement Board Deduction Forms:
Attention:  Enrollment Department
University of Maryland Health Advantage, Inc.
1966 Greenspring Drive, Suite 100
Timonium, MD  20193

Who to call:

Medical and Hospital Services

• Part C Member Services and Prior Authorizations:
  410-779-9932 or toll-free at 1-844-386-6762; TTY: 711
  October 1 - February 14 | 8 am - 8 pm EST | 7 days a week
  February 15 - September 30 | 8 am - 8 pm EST | Monday – Friday
   
• Behavioral Health (Beacon Health Services):
  1-844-470-6334; TTY: 711
  24 hours a day, 7 days a week
   
• Vision (Superior Vision):
  1-844-475-6334; TTY: 711
  8am-8pm EST, Monday through Friday
   
• Dental (DentaQuest):
  1-844-474-6334; TTY: 711
  8am-8pm EST, Monday through Friday
   
• Routine Transportation (Dual Enrollees Only):
  1-844-476-6334; TTY: 711
  8am-8pm EST, 7 days a week, October 1 through February 14 and Monday through Friday, February 15 through September 30
   
• Over-The-Counter Rx and Products (Dual Enrollees Only):
  1-844-479-6334; TTY: 711
  8am-9pm EST, Monday-Friday
   
• Routine Hearing Exams and Hearing Aids
  1-877-438-9544; TTY: 711
  8 AM to 8 PM, EST, Monday-Friday
   
• All Plan Members:
  Please call University of Maryland Health Advantage prior to all non-emergency inpatient admissions.

Prescription Drug Services

• Part D Member Services:
  1-844-786-6762; TTY: 711
  
  Member Services
  1966 Greenspring Drive, Suite 100
  Timonium, MD 21093
   
• Requests for Prior Authorizations and Exceptions:
  1-855-344-0930; TTY: 711
   
• Pharmacy Help Desk (For Pharmacy Use Only):
  1-866-693-4620

Where to submit claims:

Medical and Hospital Claims
Providers:  Please submit your claims electronically (preferred method) via Electronic Data Interchange (EDI).  The payor ID for our Clearinghouse, Change Healthcare (formerly Emdeon) is 45282.  

Providers can obtain additional information about submitting claims through Change Healthcare by calling 866-506-2830 or visiting the website at http://www.changehealthcare.com. Any paper claims should be submitted to:

University of Maryland Health Advantage, Inc.
P.O. Box 66004
Lawrenceville, NJ  08648

Members:  Please submit your claims for reimbursement to:

University of Maryland Health Advantage, Inc.
Claims Reimbursement
1966 Greenspring Drive, Suite 100
Timonium, MD  21093

Behavioral Health Claims
University of Maryland Health Advantage
c/o Beacon Health
P.O. Box 1850
Hicksville, NY 11802-1850

Part D Drug Claims
University of Maryland Health Advantage
c/o CVS Caremark
P.O. Box 52066
Phoenix, AZ  85072-2066

Where to Submit Appeals and Grievances

Grievances:

CALL:  410-779-9932 or toll-free at 1-844-386-6762 (TTY users: 711)
            8 AM to 8 PM, 7 days a week from Oct 1 to Feb 14
            8 AM to 8 PM, Monday – Friday from Feb 15 to Sept 30

FAX:     1-844-329-0831

WRITE: University of Maryland Health Advantage
              Attention: Appeals & Grievances
              1966 Greenspring Drive, Suite 100
              Timonium, MD  21093

Appeals:

Important Note:  Requests for “Expedited” or “Fast” Appeals may be made verbally; however, all Standard Appeals must be made in writing.

CALL:  410-779-9932 or toll-free at 1-844-386-6762 (TTY users: 711)
            8 AM to 8 PM, 7 days a week from Oct 1 to Feb 14
            8 AM to 8 PM, Monday – Friday from Feb 15 to Sept 30
            Voice mail is available after business hours to leave messages

FAX:     1-844-329-0831

WRITE: University of Maryland Health Advantage
              Attention:  Appeals & Grievances
              1966 Greenspring Drive, Suite 100
              Timonium, MD  21093