Prospective Member: 1-844-811-6334 (TTY: 711) October 1 – February 14 | 8 am – 8 pm EST | 7 days a week
February 15 – September 30 | 8 am – 8 pm EST | Monday – Friday
MyHealth Portal | Agent Login | Provider Resources | FDRS  

Things to Know

Where to write:

Member Services
1966 Greenspring Drive, Suite 100
Timonium, MD 21093

Where to send Premium Billing Forms:

Electronic Fund Transfer (EFT) Forms:
Attention Premium Billing
University of Maryland Health Advantage, Inc.
1966 Greenspring Drive, Suite 100
Timonium, MD  20193

Social Security Administration/Railroad
Retirement Board Deduction Forms:

Attention:  Enrollment Department
University of Maryland Health Advantage, Inc.
1966 Greenspring Drive, Suite 100
Timonium, MD  20193

Who to call:

Medical and Hospital Services

  • Part C Member Services and Prior Authorizations:
    410-779-9932 or toll-free at 1-844-386-6762; TTY: 711
    October 1 - February 14 | 8 am - 8 pm EST | 7 days a week
    February 15 - September 30 | 8 am - 8 pm EST | Monday – Friday
     
  • Behavioral Health (Beacon Health Services):
    1-844-470-6334; TTY: 711
    24 hours a day, 7 days a week
     
  • Vision (Superior Vision):
    1-844-475-6334; TTY: 711
    8am-8pm EST, Monday through Friday
     
  • Dental (DentaQuest):
    1-844-474-6334; TTY: 711
    8am-8pm EST, Monday through Friday
     
  • Routine Transportation (Dual Enrollees Only):
    1-844-476-6334; TTY: 711
    8am-8pm EST, 7 days a week, October 1 through February 14 and Monday through Friday, February 15 through September 30
     
  • Over-The-Counter Rx and Products (Dual Enrollees Only):
    1-844-479-6334; TTY: 711
    8am-9pm EST, Monday-Friday
     
  • Routine Hearing Exams and Hearing Aids
    1-877-438-9544; TTY: 711
    8 AM to 8 PM, EST, Monday-Friday
     
  • All Plan Members:
    Please call University of Maryland Health Advantage prior to all non-emergency inpatient admissions.


Prescription Drug Services

  • Part D Member Services:
    1-844-786-6762; TTY: 711

    Member Services
    1966 Greenspring Drive, Suite 100
    Timonium, MD 21093
     
  • Requests for Prior Authorizations and Exceptions:
    1-855-344-0930; TTY: 711
     
  • Pharmacy Help Desk (For Pharmacy Use Only):
    1-866-693-4620


Where to submit claims:

Medical and Hospital Claims
Providers:  Please submit your claims via Electronic Data Interchange (EDI).  Any paper claims should be submitted to:

University of Maryland Health Advantage, Inc.
P.O. Box 66004
Lawrenceville, NJ  08648

Members:  Please submit your claims for reimbursement to:

University of Maryland Health Advantage, Inc.
Claims Reimbursement
1966 Greenspring Drive, Suite 100
Timonium, MD  21093

Behavioral Health Claims
University of Maryland Health Advantage
c/o Beacon Health
P.O. Box 1850
Hicksville, NY 11802-1850

Part D Drug Claims
University of Maryland Health Advantage
c/o CVS Caremark
P.O. Box 52066
Phoenix, AZ  85072-2066

Where to Submit Appeals and Grievances

Grievances:

CALL:  410-779-9932 or toll-free at 1-844-386-6762 (TTY users: 711)
            8 AM to 8 PM, 7 days a week from Oct 1 to Feb 14
            8 AM to 8 PM, Monday – Friday from Feb 15 to Sept 30

FAX:     1-844-329-0831

WRITE: University of Maryland Health Advantage
              Attention: Appeals & Grievances
              1966 Greenspring Drive, Suite 100
              Timonium, MD  21093

Appeals:

Important Note:  Requests for “Expedited” or “Fast” Appeals may be made verbally; however, all Standard Appeals must be made in writing.

CALL:  410-779-9932 or toll-free at 1-844-386-6762 (TTY users: 711)
            8 AM to 8 PM, 7 days a week from Oct 1 to Feb 14
            8 AM to 8 PM, Monday – Friday from Feb 15 to Sept 30
            Voice mail is available after business hours to leave messages

FAX:     1-844-329-0831

WRITE: University of Maryland Health Advantage
              Attention:  Appeals & Grievances
              1966 Greenspring Drive, Suite 100
              Timonium, MD  21093

Prospective Members: Use This Form to Contact Us

By providing this information you are agreeing to receive information (emails and/or phone calls) by a University of Maryland Health Advantage licensed sales agent.

Prospective Member: 1-844-811-6334 (TTY:711)
October 1 - February 14 | 8 am - 8 pm EST | 7 days a week
February 15 - September 30 | 8 am - 8 pm EST | Monday - Friday

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Current Members: Use This Form to Contact Us

Current Member: 410-779-9932 or toll-free at 1-844-386-6762 (TTY:711)
October 1 - February 14 | 8 am - 8 pm EST | 7 days a week
February 15 - September 30 | 8 am - 8 pm EST | Monday - Friday

Please enter your name.
Please enter your telephone number.
Please enter your email address.
How can we help you?