Where to write:

Member Services
1966 Greenspring Drive, Suite 100
Timonium, MD 21093

Where to send Premium Billing Forms:

Electronic Fund Transfer (EFT) Forms:
Attention Premium Billing
University of Maryland Health Advantage, Inc.
1966 Greenspring Drive, Suite 100
Timonium, MD  20193

Social Security Administration/Railroad
Retirement Board Deduction Forms:
Attention:  Enrollment Department
University of Maryland Health Advantage, Inc.
1966 Greenspring Drive, Suite 100
Timonium, MD  20193

Who to call:

Medical and Hospital Services

• Part C Member Services and Prior Authorizations:
  410-779-9932 or toll-free at 1-844-386-6762; TTY: 711
  October 1 - February 14 | 8 am - 8 pm EST | 7 days a week
  February 15 - September 30 | 8 am - 8 pm EST | Monday – Friday
   
• Behavioral Health (Beacon Health Services):
  1-844-470-6334; TTY: 711
  24 hours a day, 7 days a week
   
• Vision (Superior Vision):
  1-844-475-6334; TTY: 711
  8am-8pm EST, Monday through Friday
   
• Dental (DentaQuest):
  1-844-474-6334; TTY: 711
  8am-8pm EST, Monday through Friday
   
• Routine Transportation (Dual Enrollees Only):
  1-844-476-6334; TTY: 711
  8am-8pm EST, 7 days a week, October 1 through February 14 and Monday through Friday, February 15 through September 30
   
• Over-The-Counter Rx and Products (Dual Enrollees Only):
  1-844-479-6334; TTY: 711
  8am-9pm EST, Monday-Friday
   
• Routine Hearing Exams and Hearing Aids
  1-877-438-9544; TTY: 711
  8 AM to 8 PM, EST, Monday-Friday
   
• All Plan Members:
  Please call University of Maryland Health Advantage prior to all non-emergency inpatient admissions.

Prescription Drug Services

• Part D Member Services:
  1-844-786-6762; TTY: 711
  
  Member Services
  1966 Greenspring Drive, Suite 100
  Timonium, MD 21093
   
• Requests for Prior Authorizations and Exceptions:
  1-855-344-0930; TTY: 711
   
• Pharmacy Help Desk (For Pharmacy Use Only):
  1-866-693-4620

Where to submit claims:

Medical and Hospital Claims
Providers:  Please submit your claims via Electronic Data Interchange (EDI).  Any paper claims should be submitted to:

University of Maryland Health Advantage, Inc.
P.O. Box 66004
Lawrenceville, NJ  08648

Members:  Please submit your claims for reimbursement to:

University of Maryland Health Advantage, Inc.
Claims Reimbursement
1966 Greenspring Drive, Suite 100
Timonium, MD  21093

Behavioral Health Claims
University of Maryland Health Advantage
c/o Beacon Health
P.O. Box 1850
Hicksville, NY 11802-1850

Part D Drug Claims
University of Maryland Health Advantage
c/o CVS Caremark
P.O. Box 52066
Phoenix, AZ  85072-2066

Where to Submit Appeals and Grievances

Grievances:

CALL:  410-779-9932 or toll-free at 1-844-386-6762 (TTY users: 711)
            8 AM to 8 PM, 7 days a week from Oct 1 to Feb 14
            8 AM to 8 PM, Monday – Friday from Feb 15 to Sept 30

FAX:     1-844-329-0831

WRITE: University of Maryland Health Advantage
              Attention: Appeals & Grievances
              1966 Greenspring Drive, Suite 100
              Timonium, MD  21093

Appeals:

Important Note:  Requests for “Expedited” or “Fast” Appeals may be made verbally; however, all Standard Appeals must be made in writing.

CALL:  410-779-9932 or toll-free at 1-844-386-6762 (TTY users: 711)
            8 AM to 8 PM, 7 days a week from Oct 1 to Feb 14
            8 AM to 8 PM, Monday – Friday from Feb 15 to Sept 30
            Voice mail is available after business hours to leave messages

FAX:     1-844-329-0831

WRITE: University of Maryland Health Advantage
              Attention:  Appeals & Grievances
              1966 Greenspring Drive, Suite 100
              Timonium, MD  21093